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    The Importance of Aftercare: the Samsung Experience Store and NX3000 disappointment

    The importance of aftercare: the Samsung Experience disappointment.

    After 10 months of a beautiful, productive relationship, my Samsung NX3000 dies on me. Like completely spazzes out, and kicks the proverbial bucket, right in the middle of dinner. Now, you might say, “But it’s under a year old! Just get it fixed under warranty!” And you’d be right.

    See, when the NX3000 first came out, it wasn’t available in Australia, so I took the gamble and bought the camera in Singapore, from a reputable store. I knew that the warranty wasn’t applicable in Australia, but I figure that I could at least pay to get it serviced here, right?

    I didn’t know how wrong I’d be.

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